Stop paying the per-minute or per-message costs that saddle SaaS based transcription services. Utilize your existing infrastructure to leverage the security of your onsite, private cloud, or cloud setup.
Let Transcription Stream show you how to automatically QA 100% of your agents calls while removing the burden from your QA team. Turn call center voicemail into a joyous multiuser shared experience with full search and automation. Identify and transcribe individual speakers from your recorded calls and get customized automated summaries!
Email, drop zones, custom calls - you decide how you want to integrate into your workflow. Integrate directly with your call recording solution or phone system.
Keep your data where you want it, how you want it. On-prem or off. It’s yours. You decide.
See why Transcription Stream is used in over 30 hospital and healthcare system contact centers
Full text transcription of each and every call
Transcriptions are segmented and labelled by speaker
Summaries are generated for each call with an overall outcome and general summary
Tone, demeanor, and sentiment are captured and provided for agents and callers
A comprehensive score is given to the agent and caller with both a value and explanation
Blazing fast full-text search provides you the ability to find anything you're looking for
Dynamic filters based on your search results for date, agent, extension, caller name, and caller number
Optional automated redaction of both audio and text based on your criteria
In-line audio player with speed control and file download
We're happy to accomodate any feature you might need
Visit our github repo for a fully functional community version of the product. It provides full transcription, diarization, summary, and our basic ts-web interface. Contact us for advanced search, filtering, sentiment analysis, scoring, redaction, and our ts-calls interface.